Who to contact
This website represents The FineLine Painting Co., serving Ottawa, Ontario. Our contact address is 264 Centre St, Ingersoll, ON N5C 1X6, Canada. For privacy questions or requests, contact adam@thefinelinepainting.com or call (613) 898-2148.
Information you share
The estimate form collects your name, email address, service of interest and project description. You may also provide a phone number and project location. Information sent directly by email may include photographs or other project details.
Please do not submit payment card information, identification documents or other sensitive personal information through the inquiry form.
How we use it
We use inquiry details to respond, discuss the proposed work, arrange a consultation, prepare an estimate and communicate about your project. Sending a request does not subscribe you to promotional emails.
Website operation and cookies
The website runs on WordPress. Hosting and security services may process technical information such as IP addresses, browser information, request times and pages visited to maintain the site and prevent abuse. The inquiry form uses a secure session cookie and a security token to protect submissions. Short-term rate limiting uses a hashed IP identifier and submission times.
You can control cookies through your browser. Disabling necessary cookies may prevent the form from working; you can still contact us by phone or email.
Sharing and storage
Our hosting and email service providers process information needed to operate the site and deliver messages. Inquiry content is sent to our business email rather than published on the website. Relevant information may be shared with people helping to prepare or deliver the work where necessary, or disclosed as required by law.
We do not sell information submitted through this form. Information may be processed by service providers outside your province or country.
Retention and safeguards
We retain correspondence as needed to handle your inquiry, provide agreed services, maintain business records and meet applicable obligations. We take reasonable steps to safeguard the information, but no online system or transmission is completely secure.
Your choices
You may ask to access or correct personal information, withdraw consent to further use where applicable, or request deletion, subject to legal and legitimate recordkeeping requirements. Contact us using the details above. We may need to verify your identity before handling a request.
Changes
This policy may be updated as our website or practices change. The version published on this page applies to current website use.